Aster Support
Help with Aster
Get help with chat, photos, dictation, subscriptions, privacy controls, and app updates.
Contact support
Email ilyaper9695@gmail.com. Include your iPhone or iPad model, iOS version, app version, what you were trying to do, and the exact error message. Do not email passwords, payment card details, private photos, or confidential conversation content.
Troubleshooting
Check your internet connection, tap Try Again once, and make sure the app is up to date. Allow microphone access in iOS Settings for dictation and photo-library or camera access when attaching an image. If the app reports that a usage limit was reached, it will show when access becomes available again. You can stop a response, clear local history, restore purchases, and review AI and privacy controls from Settings.
Purchases
For an Apple-billed subscription, use Restore Purchases and confirm that the device uses the same Apple Account that purchased it. Apple handles billing, cancellation, and refund decisions for those purchases. For a web subscription, sign in with the same Sign in with Apple identity used at checkout and return to the app after Stripe confirms payment. Never email card numbers or wallet details; for web-billing help, include only the Stripe receipt identifier and the email used for the receipt.
Privacy requests
For access, correction, or deletion questions, use the same email and write “Privacy request” in the subject. Aster is operated by Sun State Rental Car LLC. See the Privacy Policy for details about local history and server-side pseudonymous usage records.